Return and Refund Policy
Thank you for shopping at GIZPOOL.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
* Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DEWAN ELECTRONICS, SHOP-306, 2ND FLOOR, MOTALIB PLAZA, HATIRPOOL, DHAKA..
* Goods refer to the items offered for sale on the Service.
* Orders mean a request by You to purchase Goods from Us.
* Service refers to the Website.
* Website refers to GIZPOOL, accessible from <https://gizpool.com/>
* You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 5 days without giving any reason
for doing so.
To Cancel and get a refund the product must be in original packeging. No scratch or
any physical damage to the packing will not be accepted.
The deadline for cancelling an Order is 5 days from the date on which You
received the Goods or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:
* By phone number: 01991188299
We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
* The Goods were purchased in the last 5 days
* The Goods are in the original packaging
The following Goods cannot be returned:
* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which according to their nature are not suitable to be
returned, deteriorate rapidly or where the date of expiry is over.
* The supply of Goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
* The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.
*Product quality is up to manufacturer.
As we’re not the manufacturer you cannot return an item which you’re not satisfied with the quality.
*You cannot return an item which was intact and you break the seal.
*We don’t have any kind of exchange policy.
*If you received a physically Damaged/Used/Different product from courier service or delivery service. Must notify in front of delivery man. Or please send the unboxing video of products including the brand sealed package. It is mandatory, we will not accept any complaints without video.
*If the Product is completely different from the picture, wrong description on the website (Must notify with 24 Hours). Package must be intact/sealed as you received. After opening package, any complaints will simply ignored.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
SHOP-306, 2ND FLOOR, MOTALIB PLAZA, HATIRPOOL, DHAKA.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact
* By phone number: 01991188299